1. Greater retention of customers Over half (52%) of customers say they will leave a business if they experience poor service. Other research suggests that increasing customer retention by just 5% increases a business’s profits by between 25-95%. And we all know that it costs less to keep an existing customer than recruiting a new one. Adding to…
The abundance of offers and high competition of modern business simply obliges to maintain a high level of service. Continuously analyze and improve the quality of our services. We have selected for you 5 features that are not just useful, but in fact necessary for all delivery services. 1️. Voice greeting. You won’t get a…
The main advantage of IP-telephony is that you can make and receive calls anywhere in the world, the numbers have no geographical reference! While users of traditional telephony can use it only in the office. One of the main advantages of IP-telephony is that you do not need to buy expensive equipment, so the network…
Remote work is the most common way to organize work in a company during holidays and weekends. Today we’ll share tips on how to stay productive and organize control of a remote staff. 1. Connect your employees’ cell phones to the corporate telephone network with SUNFLOWER COMMUNICATIONS IP-PBX – all conversations will be recorded, and…
The easiest and most reliable way to combine cellular communication with a virtual PBX is to connect mobile and IP-telephony at the same provider. Given the increase in the number of remote employees in 2021, the need to implement cellular communications in the virtual PBX has increased. What are the benefits of corporate mobile communication?…
On Thursday, December 9, Sunflower Communications Group participated in the online event “GigaCloud Partners Day”. Zoom gathered the leading Ukrainian small and medium-sized companies from different markets: from retail to SaaS. Event was devoted to 2021 year results, partnership relations and products. Moreover for the first time in the history of GigaCloud Partners Day they…
✔️ Listen to users – study customer questions, dissatisfactions, intonations. By giving value to user requests, you can find problems and solutions, optimize your work and increase customer loyalty. After all, by contacting support the user spends his time, energy and nerves – he expects to be heard and his problem to be solved. ✔️…
Sunflower Communications Group took part in the practical conference “Contact Centers: Best Practices” which took place on September 30 in Kiev. The practical conference “Contact Centers: Best Practices” is a unique opportunity to learn about the proven practices of leading market players and dynamically developing companies. There were more than 15 practical reports, 7 master-classes…
📞Companies with remote staff. The corporate network connects the numbers of remote employees and allows you to communicate within the company for free, and you can contact your colleagues in one click. 📞Startups. You can connect a virtual PBX in 1 hour with minimal investment, even without opening an office. The phone number will always…
We will call you back soon