Consulting

We all know while making any strategic decision company management must be aware at what point of its development his company at the moment and where his decision will lead it in the future.
This understanding is achieved through continuous diligent analysis of the effectiveness of the company and market trends, gathering on the client database and trend analysis, market research and meetings with consultants. As a result, the effectiveness of management decisions will depend on the quality of the performed work.

Choosing a strategy of customer service is not an exception and so you can make the right decision in this regard, we are ready to offer you our professional consulting services. During the meeting a comprehensive audit of the system of customers relationships will be carried out and based on its results, you will be offered a package of measures needed to improve its effectiveness.

As a result of our cooperation you will get the following benefits:

• Business processes in the call center are consistent with the goals of the company:
• A transparent system of key performance indicators of customer service system;
• The ability to create an effective system of motivation of employees;
• The basis for further planning of development of customer relationship systems.

In addition, at the request of the customers our experts can develop a business-requirements, specification and the accompanying documentation to the projects on the automation of processes of customer service, including a project for the implementation of solutions for contact centers, regardless of the manufacturer .

It is worth mentioning that our employees involved in the consulting services projects have years of experience in the system of work with clients, managed the implementation of solutions for the contact center from Avaya, Nortel, Cisco, various CRM systems, headed sales divisions and service customers. Their experience will help you to make the right decision.